Privacy Policy

1. Introduction

Welcome to 8hex.pro ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our trading bot platform services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Username and password
• Payment and billing information
• Government-issued identification (for verification purposes)
• Financial account information necessary for trading activities

2.2 Trading and Financial Data

• Trading preferences and strategies
• Transaction history and trading patterns
• Portfolio information and account balances
• API keys and trading bot configurations (encrypted with advanced encryption from client to server and used only for order creation)
• Performance metrics and analytics data

2.3 Technical Information

We automatically collect certain information when you visit our platform:

• Browser type and version
• Device information and operating system
• Usage patterns and navigation data
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Operate and maintain our trading bot platform
• Execute automated trading strategies through order creation
• Provide customer support and technical assistance
• Manage your account and preferences
• Deliver notifications and alerts related to your trading activity

3.2 Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Optimize platform performance and security

3.3 Communication

• Send important account and service-related notifications
• Provide customer support responses
• Share platform updates and new features
• Send marketing communications (with your consent)

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud and unauthorized access
• Investigate and resolve disputes
• Enforce our Terms of Service

4. Information Sharing and Disclosure

We may only disclose your information in the following limited circumstances:

4.1 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Investigate violations of our Terms of Service

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.3 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Advanced API Key Encryption: Your API keys are protected with strong encryption from client to server, ensuring maximum security during transmission and storage
• Multi-factor authentication for account access
• Regular security audits and assessments
• Strict access controls and employee training
• Secure data centers and infrastructure
• Regular software updates and security patches
• Trading Security: API keys are used exclusively for order creation within your configured trading parameters and cannot be used for withdrawals or external transfers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

7.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account settings and preferences

7.3 Deletion

• Request deletion of your personal information (subject to legal requirements)
• Close your account and remove associated data

7.4 Restriction and Objection

• Restrict processing of your personal information
• Object to processing for direct marketing purposes

7.5 Marketing Communications

• Opt-out of marketing emails and communications
• Manage your communication preferences

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Deliver personalized content and advertisements
• Provide security features and fraud prevention

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards, including:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it's used
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

12. European Union Rights

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 7 above, as well as the right to lodge a complaint with a supervisory authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our platform

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

For data protection matters, you may also contact our Data Protection Officer:
Email: [email protected]